Privacy policy

  • What we do with your information
    • When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    • When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    • Email marketing (if applicable): With your permission, we may send you emails about our products, services, new publications, and other updates.
  • How do you get my consent?
    • When you provide us with personal information to complete a purchase transaction from our website, we imply that you consent to our collecting it and using it for that specific reason only
    • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no
  • How do I withdraw my consent?
    • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lonebags.com
  • Disclosure
    • We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
      Payment:

      If you choose a direct bank payment to complete your purchase, then your bank will have your bank data, likewise our bank as allowed by the Nigerian Central Bank policy. Once a purchase is completed with us (payment and receipt of product purchased from us), your purchase transaction information is deleted.

  • Third party services
    • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us
    • However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions
    • For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers
    • In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located
    • As an example, if you are located in Abuja and your transaction is processed by a payment gateway located in Lagos, then your personal information used in completing that transaction may be subject to disclosure under Lagos state legislation, including the Patriot Act
    • Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service
    • When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements
  • Security
    • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed
  • Age of consent
    • By using this site, you represent that you are at least the age of majority in your state or L.G.A of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site
  • Changes to these policy
    • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it
    • If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and provide useful information services to you

Return policy

  • We have a 4-day return policy for all items sold on lonebags.com, but there are conditions for the return to be accepted:
  • The item is in good condition and the seal not broken or tampered if it's item that comes with seal like Mobile Phones, Laptops, Computers, etc
  • Buyer must request for return within 2 days of receipt of the item from our delivery personnel
  • Buyer must bear cost of returning the item back to our Lagos address if our delivery personnel has left buyer's address
  • We will replace or refund buyer after returned item has been received and confirmed okay by us
  • Refund or replacement will take between 2 - 3 working days after returned item has been received okay by us